Customer Care


All of our products are made-to-order and require a detailed quality assurance procedure to ensure the finest craftsmanship. Due to the long crafting process, uncertain order volume and crafters' workload, the production time will usually take up to 10-20 days after your order. Also, some leathers may not be readily available for production, therefore we will confirm your order with an expected delivery date within 5 days after your order. After production, we will dispatch your order within 3 days. 


To better access to all THE RAW CRAFTERS customers, we can ship to anywhere with a valid address outside North America. For your convenience, we also offer express delivery to most locations with tracking available. You can choose to upgrade your shipping when you check out.

We will dispatch orders within 5 days after the handcrafted production. Delivery times vary based on your selected service and destination. Standard shipping ranges from 4 to 28 working days depending on the shipping address.


Extra duties and taxes levied by the destination country may apply to your purchase. Any additional charges for customs clearance or taxes levied by the destination country must be fulfilled by the buyers. If you have any questions please contact us at