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FAQ

About THE RAW CRAFTERS

What is a fully handcrafted product?

A fully handcrafted product means every single step in production, from designing, measuring, cutting, stitching to polishing are 100% carefully done by hand.

 

Why Should I choose THE RAW CRAFTERS?

When you choose THE RAW, you are engaging in the appreciation of handcrafting culture and supporting the passionate crafters around the world. Meanwhile, you will help foster the growth of a worldwide handcrafting community.

 

How is THE RAW CRAFTERS different from other handcrafted stores/brands? 

Our crafters care about details and we emphasize on the highest standard of materials, crafting process and quality of the final products. We want to deliver you a beyond luxury experience. When you start using THE RAW, you will be amazed and proud of using it.

 

Production & Shipping

How long does it take for the handcrafted production?

All of our products are made-to-order and require a detailed quality assurance procedure to ensure the finest craftsmanship. Due to the long crafting process, uncertain order volume and crafters' workload, the production time will usually take up to 15-20 days after your order.

 

Does THE RAW ship worldwide?

Yes. We offer worldwide shipping. The shipping ranged $10-$30 based on the shipping destination. Customers can select standard or express shipping.

 

Payment

What currency are your price in? 

All of our product prices in CAD. 

 

What payment methods do you accept?

We accept Visa, Mastercard, and American Express credit cards on our e-commerce store through a secure checkout. We also accept PayPal as a payment method. 

 

Product

What kind of materials is used in THE RAW products? 

THE RAW products are all fully made by leather without mixed materials such as nylon and fabric to ensure the best leather luxury experience for you. The high-quality leathers used in THE RAW products are vary based on the design including Italian Vegetable-Tanned Horsehide Leather, Italian Full Grain Vegetable-Tanned Leather, Italian Saffiano Leather, and French Chèvre Sully Goat Leather, etc. All of the above leathers are Widely used by top luxury brands with outstanding and excellent quality.